SHIPPING & RETURNS
Shipping Policy
All orders are processed within 3 to 5 business days (excluding sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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All deliveries will be free of charge.
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If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at info@cocossa.co.uk with your name and order number, and we will look into it for you.
Return & Exchange Policy
We accept returns up to 14 days after delivery, if the bottles are uncapped and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@cocossa.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at info@cocossa.co.uk.