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SHIPPING & RETURNS

Shipping Policy

All orders are processed within 3 to 5 business days (excluding sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has dispatched from our warehouse.

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Delivery cost (if applicable) will be shown at checkout.

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If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at info@cocossa.co.uk with your name and order number, and we will look into it for you.

Return & Exchange Policy

We accept returns up to 14 days after delivery, if the bottles are uncapped and in its original condition, we will refund the full product value for the return, except the delivery fee. Refunds will be processed within 14 days of receiving the return. Returns can only be arranged by mail. No fees applicable, except the delivery fees. Please contact us for returns.

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We accept exchanges, all delivery charges apply.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@cocossa.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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If you have any further questions, please don't hesitate to contact us at info@cocossa.co.uk.

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